Terms and Conditions

 

These terms and conditions apply to all purchases made through the website of Lisa & Mark Vancouver. You can contact us via email at info@lisamarkvancouver.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We strive to describe the products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment

Orders are processed after receiving full payment. Available payment methods may vary by country. Customers should verify which payment methods are available for their location.

4. Processing and Delivery

  • Processing Time: 1-3 business days

  • Shipping Time: 3-7 business days (depending on location)

  • Shipping is directly handled by our supplier in China.

5. Returns and Cancellations

Please refer to our separate return policy for all terms and conditions related to returns and cancellations.

6. Liability

We are not responsible for any loss or damage during shipping if tracking indicates that the package has been delivered. Always verify the address provided carefully.

7. Intellectual Property

All content on the website (texts, photos, logos) is the property of Lisa & Mark Vancouver and may not be used without permission.

8. Complaint Procedure

Complaints can be submitted in writing via info@lisamarkvancouver.com. We aim to respond within 5 business days.

9. Applicable Law

These terms and conditions are governed by Dutch law.